AccTek CNC Privacy Policy
Effective date: September 9, 2025
AccTek CNC (“AccTek,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit www.acctekcnc.com (the “Site”) or contact us through email, phone/WhatsApp, or our online forms. It applies to information collected on the Site and any AccTek pages that link to this Policy. AccTek CNC is operated by Jinan AccTek Machinery Co., Ltd., a global provider of CNC router equipment, services, and support.
1) Who we are & how to contact us
If you have questions about this Policy or wish to exercise privacy rights, please reach us using the options below (as shown on the Site):
- Email: [email protected]; [email protected]
- Phone/WhatsApp: +86 199 6341 4011
- Headquarters: 3-1007, Minghu Plaza, No. 777 Minghu West Street, Jinan City
- Factory: No. 3, Zone A, Lunzhen Industrial Zone, Yucheng City, Shandong Province
You can also use the Contact page to submit inquiries.
2) Information we collect
A. Information you provide directly
When you submit forms to request quotes, demos, training, installation/commissioning, after-sales support, or spare parts, we collect details such as your name, company, role, country/region, email, phone/WhatsApp, preferred machine or application, and your message content. If you upload drawings/specifications for evaluation or testing, we process any personal data contained in those materials.
B. Device and usage data
We may collect technical information from your browser or device (e.g., IP address, device identifiers, browser type and settings, pages visited, referring/exit pages, timestamps). We use this data to operate, secure, and improve the Site.
C. Cookies and similar technologies
We use cookies to enable core functionality, remember preferences, and (where permitted) measure performance or analyze traffic. You may control cookies through your browser; blocking certain cookies could affect Site functionality.
D. Information from partners
To fulfill your requests (for example, arranging local demos, installation/training, maintenance, or parts delivery), we may receive limited personal information from distributors, logistics providers, or service partners who support our global service network.
3) How we use personal information
We process personal information for:
- Responding & providing services: answering inquiries; evaluating requirements; preparing quotations; arranging demos, training, installation/commissioning; delivering after-sales support, warranty services, and spare parts.
- Operating & improving the Site/products: maintaining and securing the Site; diagnosing performance issues; developing new features; improving machines, documentation, and support experience.
- Communications: sending transactional messages (quotes, schedules, technical updates). Where lawful, we may send marketing about relevant products/services (you can opt out at any time).
- Security & fraud prevention: detecting, preventing, and responding to security incidents, misuse, or illegal activities.
- Legal compliance: complying with laws and responding to lawful requests from authorities.
4) Legal bases (EEA/UK visitors)
Where the EU/UK GDPR applies, we rely on:
- Contract performance: to respond to your requests and deliver the requested services.
- Legitimate interests: to secure our Site, improve services, and communicate with existing customers about similar products—balanced against your rights and freedoms.
- Consent: for optional cookies/analytics or marketing where required; you may withdraw consent at any time.
- Legal obligations: for tax, accounting, and regulatory compliance.
5) How we share information
We do not sell personal information. We disclose personal data only as follows:
- Affiliates/subsidiaries involved in delivering CNC equipment and services.
- Service providers under contract who process data on our behalf (e.g., hosting, analytics, CRM, customer support, logistics, installation/training partners).
- Business partners & distributors to fulfill your requests or provide local service coverage.
- Legal, safety, and compliance: when required by law, to enforce agreements, or to protect rights, property, or safety.
- Business transactions: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
Service providers and partners are allowed to use personal information only under our instructions and in compliance with applicable law.
6) International data transfers
We serve customers around the world. Your personal information may be transferred to and processed in countries that may not provide the same level of data protection as your home jurisdiction (for example, transfers among our operations or service providers in Asia, the EU/UK, or elsewhere). Where required, we implement appropriate safeguards (such as contractual protections) and transfer only what is necessary to deliver the requested service.
7) Data retention
We keep personal information only as long as needed for the purposes described here:
- Inquiries and quotations: retained for a reasonable period to manage relationships and document transactions.
- Service records (training, installation, after-sales support): kept for the duration of the customer relationship and longer where the law requires.
- Technical logs/security data: kept for shorter periods unless needed for security, fraud prevention, or legal purposes.
When data is no longer needed, we delete, de-identify, or aggregate it consistent with our retention practices.
8) Your choices & rights
- Marketing choices. You may opt out of marketing emails at any time via the message’s unsubscribe link or by contacting us.
- Most browsers let you delete or block cookies. If you block essential cookies, some Site features may not work properly.
- Rights for EEA/UK residents. Where GDPR/UK GDPR applies, you may have the right to request access, rectification, erasure, restriction, data portability, and to object to processing based on legitimate interests or direct marketing. You also may withdraw consent where processing relies on consent.
- Rights for California residents. Subject to exceptions under the CCPA/CPRA, you may have the right to:
- know/access the categories and specific pieces of personal information we collected about you;
- request deletion of personal information;
- correct inaccurate personal information;
- opt out of “sales” or “sharing” for cross-context behavioral advertising (we do not sell personal information); and
- be free from discrimination for exercising your rights.
- How to exercise your rights. Submit a request using the contact details in Section 1 or via the Site’s contact form. We may need to verify your identity and (where applicable) your residency before processing the request. Authorized agents may submit requests subject to verification. We will respond within the timeframes required by law.
9) Security
We implement technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, or unauthorized access/disclosure. These measures include access controls, secure environments for data storage, and continuous efforts to improve our safeguards. No method of transmission or storage is 100% secure; we cannot guarantee absolute security, but we work to mitigate risks and limit access to those with a legitimate business need.
10) Third-party links & integrations
The Site may include links to third-party websites, social channels, or communication widgets that are not controlled by AccTek CNC. Their privacy practices are governed by their own policies; we encourage you to review those policies before sharing personal information. For example, product and service pages may provide contact widgets or external channels for support.
11) Children’s privacy
Our Site, products, and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children under the age required by local law (e.g., 13 or 16). If you believe a child provided us with personal information, please contact us, and we will take appropriate steps to delete it.
12) Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will post the updated Policy on this page with a new “Effective date.” Your continued use of the Site after the effective date constitutes acceptance of the updated Policy.
13) How to contact us
To ask questions, make a complaint, or exercise your privacy rights, please contact us:
- Web: submit an inquiry via the Contact page
- Email: [email protected]; [email protected]
- Phone/WhatsApp: +86 199 6341 4011
- Addresses: HQ and Factory addresses listed in Section 1
We will do our best to resolve your concerns. If you are in the EEA/UK and believe your concern remains unresolved, you may complain to your local data protection authority.